Contact the Crew
Saoirse and the team are on the other end — usually within 24 hours on weekdays.
🏢 Registered Office
122 Holly Street, Newcastle, NE4 4QL
49683766
GB139683766
Quick Support FAQ
My Trail Coins disappeared — what happened?
Trail Coins reset when you refresh the page — that's by design. Each session starts fresh from 5,000. No coins are ever stored on a server.
Is there a way to save my progress?
Not currently. Horizon Outfitters is a session-based social game. No account system exists — no data is stored between visits.
Can I report a technical bug?
Yes — email us with your browser, device, and a description of what went wrong. We investigate every report and usually patch quickly.
I need responsible play support — who do I call?
The National Gambling Helpline is free on 0808 8020 133, 24/7. Our full responsible play resources are on the Responsible Play page.